Customer Service Executive

Herida Medical is an exciting leading brand of pressure reducing and moving and handling devices, which are manufactured purely for use within the healthcare sector. A fabulous career opportunity has arisen for an outgoing, forward-thinking, and driven Customer Service Executive. The successful candidate will become a key part of our team, have strong interpersonal skills and be able to deliver a seamless customer service process for our customers that ensure they are looked after before, during, and after their purchase. We pride ourselves on providing the best possible experience throughout the business and your role will be pivotal to our continued success.  Experience in Customer service skills and administration are key to this role.

Visit the weblink video below to see our manufacturing site to get a true feel of our working environment:

Essential Skills:

High level of administration and customer service skills. This includes sales order processing and first-hand experience with customer relations.

Customer Groups (Healthcare)

NHS Community, NHS Acute Hospitals, plus some private organisations, Export and Dealer accounts.

Reporting directly to the Financial Controller, key responsibilities include:

  • Processing sales orders and ensuring accuracy at all times when processing orders through to the manufacturing process. (full training provided)

  • Ensuring all site visitors are provided with a welcoming service.

  • Responsible for maintaining customer records and product specification/pricing systems.

  • Liaising with customers & Business Development Managers regarding queries/delivery schedules and updating internal customer relationship management database (full training would be provided)

  • Arranging transport (via TNT/other couriers)

  • Being the first point of contact via telephone for customer and client queries.

  • Ensuring customer POD’s are adequately recorded and filed to the CRM.

  • Attending to customers during site visits, providing an impeccable service at all times.

Competitive salary / Company Pension Scheme / Onsite parking / Group life cover

Holiday 25 days plus 8 statutory holidays

Location: Herida Healthcare Ltd, Unit 2, Leeds 27 Industrial Estate, Bruntcliffe Avenue, Morley, Leeds LS27 0LL

To apply for this position please click the 'APPLY BY EMAIL' button below and remember to include your current CV.

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